![]() Doxy allowed me to engage in "telehealth" on those occasions when a client would otherwise have to "late cancel," thus leaving me with the option of charging them for it (not good from a customer relations standpoint) or eating it. Warn them that 1/2 the time the patient's slow Internet or slow computer may cause minor glitches.Ĭomentarios: I initially started using doxy to cut down on missed appointments due to illness or conflicts. Warn them that using Doxy on their phone or at home is at the mercy of their cellular or home Internet connection. and also at your patient's home or cellular network! Make sure you have fast fiber Internet or similar FAST connection for your providers. Doxy is ESPECIALLY sensitive to a good Internet connection at your practice. The provider's computer/device directly talks across the Internet to the patient's computer or phone. #3 Doxy uses peer to peer technology for its video calls. Or Chrome will be slow, and so will be Doxy! ![]() It is not uncommon to need to restart chrome for better performance or if a micrphone/webcam "stops working." Make sure your computers have an SSD or M.2 hard drive - not a mechanical hard drive. #2 Doxy uses a web browser - ideally Chrome. Most practices would gladly pay for US-based good quality support. Doxy, if you are listening, offer an optional paid support option with a phone number. Not when you have providers/owners asking for clarity on issues. Historically I've waited 12 - 24 hours for a reply. You can do it! : ) From a central management website the admin can create providers' custom weblinks, that can be given to patients. ![]() #3 Doxy is also very simple! It is easy to configure and centrally manage by IT, or even by a lightly practice administrator. #2 Doxy is healthcare specific (unlike Zoom and Teams). Always a good idea to do this 5 minutes before a telehealth call. Please train your providers how to restart their Chrome browser if there is an issue access the Microphone. Please make sure your practice has fast Internet, preferably fiber. Please make sure your provider computers have an SSD hard drive and at least a Core i5 or similar processor. It's simple to administrate and use.ĭespite the "peer to peer" architecture it's reasonably reliable. I haven't found one that works consistently.Ĭomentarios: I've aided in selecting and deploying (Doxy and other solutions) at numerous practices. Sometimes the video still freezes, though probably not more than with other products. It would be nice if they had a lower price for just that use. I've hesitated to use the paid service because it is expensive if I'm only using the telehealth feature, which is all I need. I like how easy it is for my clients to use because it doesn't need an app. I also like that it tells me how long they have been waiting and how long we've been in session.I use the free product when a paid product fails me. My clients don't get nervous that the app isn't working correctly. It is the most like an actual waiting room. I love the way the waiting room is set up because it makes it very clear to my clients that I'm there but have just not signed into their session yet. I attempted to contact customer support about it but have not heard back.Ĭomentarios: I use the free product when a paid product fails me. It's been incredibly distracting both for me and for clients. Recently, I started hearing dings every 30-40 seconds, as though a new person joined the waiting room, but there is no new person. If a client is on their phone, they can't seem to access the chat window, for reasons unknown. ![]() It's more than just a once in awhile problem. ![]() I've experienced a lot of freezing, dropped calls, and times when it just wasn't even possible to connect. Its basic features are exactly what I need. Clients can use the same link every time. There is nothing to download, and I don't have to set up each meeting individually. The best thing about Doxy.Me is how easy it is for both me and my clients to use. I have a couple of clients who experienced problems frequently enough that they've asked me just to schedule Zoom sessions with them so that they don't have to deal with Doxy.Me. Comentarios: Ease of use is the only reason I've not switched to another platform, but if the dinging continues, I will, because it renders the product unusable. ![]()
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